Introduction

Sharp DPI Pty Ltd (“Sharp DPI”, “we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, manage, and disclose your personal information in accordance with the Privacy Act 1988 (Cth).

What Is Personal Information?

“Personal information” refers to any information that can reasonably identify you, such as your name, contact details, or business information.

Information We Collect

We may collect:

  • Name and contact details

  • Business name, job title, and workplace information

  • Delivery and billing addresses

  • Product, service, and support history

  • Information provided through website forms or phone enquiries

  • Printer device notifications (e.g., toner levels, service alerts)

  • Trade references or credit-related information (if applying for finance)

  • Any information you choose to provide to us

Non-identifiable information such as website analytics may also be collected.

How We Collect Information

We collect information:

  • Through our website forms and online enquiries

  • When you contact us by phone, email, or in person

  • When you order, rent, or service a Sharp printer

  • When you apply for finance or commercial terms

  • When your Sharp device automatically reports toner levels or service requirements

  • From third parties such as credit agencies or trade referees

If You Choose Not to Provide Information

If certain information is not provided, we may be unable to:

  • Deliver or install equipment

  • Provide support or maintenance

  • Offer Managed Print Services

  • Provide accurate quotes or finance options

  • Give access to website features

Why We Collect and Use Personal Information

We collect personal information to:

  • Deliver printers, products, and services

  • Provide Managed Print Services and technical support

  • Process finance applications and rental agreements

  • Manage deliveries, installations, and warranties

  • Provide customer service and answer enquiries

  • Improve our website and user experience

  • Send relevant updates or marketing (you may opt out anytime)

  • Meet legal and regulatory obligations

We do not sell personal information.

Website, Cookies & Analytics

Our website may use cookies to:

  • Improve performance

  • Analyse usage

  • Enhance your browsing experience

You can disable cookies in your browser, though some features may not work correctly.

We may also log IP addresses for security and analytics.

Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
However, no online transmission is completely secure.

Links to Other Sites

Our website may link to third-party pages.
Sharp DPI is not responsible for the privacy practices of external websites.

Disclosure of Personal Information

We may share your information with:

  • Sharp DPI staff and trusted contractors

  • Installation technicians and service providers

  • IT hosting, website, or software platforms we use

  • Mailing houses, couriers, or logistics partners

  • Accountants, advisers, or professional consultants

  • Credit reporting bodies or finance providers (if applicable)

  • Third parties you authorise

  • Government or regulatory authorities if required by law

We do not sell or trade your personal information.

Cross-Border Disclosure

Generally, Sharp DPI does not disclose personal information overseas.
If overseas services are used (e.g., cloud hosting), we take reasonable steps to ensure compliance with privacy laws.

Direct Marketing

We may send updates or product information relevant to your business.
You can opt out anytime using the link in our emails or by contacting us directly.

Access and Correction

You may request access to—or correction of—your personal information at any time.
We may require identification to verify your request.

If we refuse access due to legal reasons, we will provide written notice where required.

Making a Privacy Complaint

If you believe your privacy has been breached, please contact us with details of the incident.

We will:

  • Investigate your complaint

  • Respond within a reasonable timeframe

  • Work to resolve the issue

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

Privacy Officer
Sharp DPI Pty Ltd
Melbourne, VIC
Email: [insert email]
Phone: 1300 035 035

Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always appear on our website.

Last updated: [insert date]